Guest Experience Platform

Reach any guest, any channel, any time

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LIVE CHAT SOFTWARE

Make yourself available

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

In the Moment

Anticipate guest questions and offer help  when and where they need it most.

Increase Direct Bookings

Website visitors are 7x more likely to convert when you reach our with a contextual chat message.

Instant Service, Happy Guests

Your staff can help more customers in less time using GuestHub, which means happier guests.

PROACTIVE ENGAGEMENT

Realtime Messaging

  • Reach out to guests before they have a question
  • Extend a helping message.
  • Proactively engage customers in the sales funnel
  • Reduce cart abandonment
  • Increase valuable direct booking conversions

POWERFUL METRICS

It all adds up

Live chat analytics play an important role in chat and messaging. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let you measure success and stay on target.

“Live chat lets agents handle multiple chats at once, reducing the wait time and providing a better guest experience.”

— Global Director Contact Center at a large 5* Hotel Chain

ALWAYS OPEN

Wherever you go,
there they are

Chat and Message allow your agents to engage guests over brand.com, mobile app, and popular messaging apps like Facebook Messenger, WeChat and LINE. That means you can build the best customer experience on the channels that your customers actually prefer.

MULTICHANNEL

Take things as they come

Guest services isn’t limited to chat. The GuestHub platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with GuestHub, guests can ask for help or find the answers themselves, all without interrupting their booking or stay experience.

LET'S CHAT

See how it works

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