Guest Experience Platform

Reach any guest, any channel, any time



Make yourself available

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

This is their moment

Anticipate guest questions and offer help  when and where they need it most.

Increase Direct Bookings

Website visitors are 7x more likely to convert when you reach our with a contextual chat message.

Instant Service, Happy Guests

Your staff can help more customers in less time using GuestHub, which means happier guests.


Reach out in real time

Reach out and talk to guests before they even ask a question. Automatically offer help to potential guests who are stuck on the checkout page.

By proactively engaging customers in the sales funnel, you can reduce cart abandonment and increase those valuable direct booking conversions.


It all adds up

Live chat analytics play an important role in chat and messaging. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let you measure successes and stay on target.

“Live chat lets agents handle multiple chats at once, so the wait time is reduced and guests have a better experience.”

— Global Director Contact Center at a large 5* Hotel Chain


Wherever you go,
there they are

Chat and Message allow your agents to engage customers over websites, mobile apps, and popular messaging apps like Facebook Messenger and LINE. That means you can build the best customer experience on the channels that your customers actually prefer.


Take things as they come

Customer support isn’t limited to chat. The GuestHub platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with GuestHub, guests can ask for help or find the answers themselves, all without interrupting their shopping experience.


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