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 LiteTeamProfessionalEnterprise
Zendesk Chat Pricing
Billed annually (per agent per month)$0$14$29$59
Billed annually (per agent per month)$0$19$35$70
* Total Agentsonly 1UnlimitedUnlimitedUnlimited
Support from the Zendesk team
Self-service Help Center & Community
Email support
Live chat support (English only)24×524×524×7
Chat experience
Concurrent chatsonly 1UnlimitedUnlimitedUnlimited
Chat Rating
Shortcuts
Automatic translation
Android and iOS Apps
Pre-Chat form
Offline formAlways OnCustomizableCustomizableCustomizable
File Sending
Management
Chat Historyonly 30 daysUnlimitedUnlimitedUnlimited
Visitor list
Chat tags
Transfer chats between agents and departments
Triggers2 triggersUnlimitedUnlimited
Departments2 DepartmentsUnlimitedUnlimited
Operating Hours
Chat routing
Skills-based routing
Roles and permissions
High Load Dashboard
Customization
Chat widget customization
Advanced widget customization
Chat BadgeCustomizableCustomizableCustomizable
Hide widget when offline
Widget unbranding
Analytics and reporting
Chat and agent reportsOnly by OrganizationBy Organization and Department
Email reportsOnly Weekly/MonthlyDaily/Weekly/Monthly
Agent leaderboard
Conversion tracking
Chat reporting in Explore
Real-time monitor
Platform
Mobile Chat SDK
Zendesk Support integration
Third-party integrationsonly 1only 1only 1only 1
JavaScript API
Zendesk Message
REST API
Public apps
Private apps
Custom Font API
Chatbots (Powered by the Conversations API)
Real-Time API
Web SDK
Security
SSL Encryption
Two-Factor Authentication
Single sign-on (SSO) for web and mobile**JWTJWT / SAMLJWT / SAML
Visitor banning
EncryptionIn transitIn transitIn transitAt rest (when you purchase the Advanced Security Add-On)
Disaster recoveryStandardStandardStandardEnhanced (when you purchase the Advanced Security Add-On)
Blacklist Country
Whitelist Domains
Credit card redaction
IP access restriction
Industry certification (including HIPAA)Requires a Zendesk Support account

** Feature availability depends on Chat account type + requires Support

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