Guest Engagement Re-Imagined

All guests, every channel – live chat, social, e-mail & OTA

GuestHub – the new standard in Guest Experience

Omnichannel Messaging

Make yourself available

Live chat and messaging create a personal connection with guests looking for info desire to book or request a service. It’s fast and effective without interrupting their experience.

This is their moment

Anticipate guest questions and offer help when—and where—they need it most.

Increase Direct Bookings

Customers are 3X more likely to make a purchase when you reach out with a chat.

Instant Service, Happy Guest

Your staff can help more customers in less time using GuestHub, which means happier guests.

Proactive engagement

Reach out in real time

Reach out and talk to guests before they even ask a question. Trigger to offer help to potential guests who are stuck on the checkout page. By proactively engaging customers in the sales funnel, you can reduce cart abandonment and increase those valuable direct booking conversions.

Powerful metrics

It all adds up

Live chat analytics play an important role in chat and messaging. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let you measure successes and stay on target.

“Live chat lets agents handle multiple chats at once, so the wait time is reduced and guests have a better experience.”

— Global Director Contact Center at a large 5* Hotel Chain

Always oPEN

Wherever you go,
there they are

Chat and Message allow your agents to engage customers over websites, mobile apps, and popular messaging apps like Facebook Messenger and LINE. That means you can build the best guest experience on the channels they actually know and prefer.

Multichannel

Take things as they come

Your Switchboard or Contact Center isn’t limited to chat. The GuestHub platform lets agents switch between serving chats, phone calls, emails, or social media messages. Or you can install the GuestHub FAQ widget and website visitors can ask for help or find the answers themselves, all without interrupting their booking experience.

Chat + Social + Email
= Messaging

If you’re in search of the optimal guest messaging solution, you’ve come to the right place. GuestHub helps hotels to provide guests with fast and efficient support via websites, mobile apps, and through messaging services.

Let's Chat

See how it works

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