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Accounts

  • Where can I find answers to common billing questions?
  • How can I resolve issues when my credit card has failed?
  • Where can I see summaries of past Service Incidents?
  • Is Zendesk currently experiencing a Service Incident?

Billing

  • Where can I find answers to common billing questions?
  • How can I resolve issues when my credit card has failed?
  • How can I change the credit card on file for my account?
  • How is text usage priced?
  • Where can I find answers to common Talk billing questions?

Plans & pricing

  • How can I update my Support subscription?
  • Where can I learn about Zendesk Support plan types?
  • How can I add agent seats to my subscription?
  • Where can I learn more about add-ons for my plan?

Account changes

  • How can I grant Zendesk temporary access to my account?
  • How can I change the owner of my Support account?
  • What are best practices for removing agents?

Cross product

  • How do I manage security settings in Admin Center?
  • How do I use the Zendesk Marketplace?
  • How can I be GDPR-compliant using Zendesk products?

Data privacy & spam

  • How can I bulk delete spam tickets in Zendesk?
  • How do I use the whitelist and blacklist to control access?
  • How can I stop a spam attack coming from my contact form?

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