Strike up a
conversation

Reach your customers, instantly via web, mobile, and messaging.

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LIVE CHAT SOFTWARE

Make yourself available

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

This is their moment

Anticipate customer questions and offer help when—and where—they need it most with chat support.

Raise your sales

Customers are 3X more likely to make a purchase when you reach out with a chat.

Less wait, more happy

Chat and messaging let agents help more customers in less time, which means happier customers more of the time.

PROACTIVE ENGAGEMENT

Reach out in real time

Reach out and talk to customers before they even ask a question. Innovative clothing rental company Le Tote uses an automated trigger to offer help to customers who are lingering on the checkout page. By proactively engaging customers during the buying process, Le Tote is able to reduce cart abandonment and increase conversions

POWERFUL METRICS

It all adds up

Live chat analytics play an important role in chat and messaging. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let you measure successes and stay on target.
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“Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience.”

— Jorge Vernetta, Global Operations Manager at foodpanda

ALWAYS ON

Wherever you go,
there they are

Chat and Message allow your agents to engage customers over websites, mobile apps, and popular messaging apps like Facebook Messenger and LINE. That means you can build the best customer experience on the channels that your customers actually prefer.

MULTICHANNEL

Take things as they come

Customer support isn’t limited to chat. The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.

Zopim is now Zendesk Chat

If you’re in search of Zopim live chat, you’ve come to the right place. Zopim is now called Zendesk Chat. Use Zendesk Chat (formerly Zopim) to provide customers with fast and effective support via websites, mobile apps, and through messaging services.

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LET'S CHAT

See how it works

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